The issue has been resolved.

A fix has been implemented and we are monitoring the results.

The upstream vendor has identified the issue and is implementing a fix. We are monitoring progress and will share updates as they become available.

We are currently experiencing a service outage caused by an incident with an upstream vendor that hosts our primary database and failover infrastructure. Our database is unreachable, and the service is unavailable. We are investigating and will share updates as they become available.